Jul 6, 2021 | Business cases
At peak hours, retailers lose a significant proportion of high-value sales Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom...
Jun 14, 2021 | Business cases
The customer purchase journey is always changing, and with online being a significant part of that, you’re probably thinking you’re doing enough to support retail traffic by offering a list of addresses. With 87% of online users wanting to complete their phone...
May 11, 2021 | Business cases
Retail Traffic is a serious problem, but it’s nothing new. Getting customers into your retail store has always been difficult, but throw in a global pandemic and there are even more complications to think about. Covid-19 restrictions have created rules that put...
Apr 28, 2021 | Business cases
Instant gratification in retail doesn’t seem like it’s at all relevant in today’s high street environment, however, it’s one of the most important factors for your customers. Ensuring customer satisfaction is vital for your net promoter score (NPS) as any change in...
Apr 19, 2021 | Business cases
In use before the pandemic, click and collect services have been a valid lifeline while stores are stricter, possibly closed, and certainly safer for consumers. However, a question will arise for retailers, “would shoppers still use the service at the rate they...
Apr 8, 2021 | Business cases
Customers queuing and waiting to see a sales associate is a pretty common sight when you’ve visited your retail stores. It’s a normal part of the purchase journey to experience long wait times, especially when your consumers need to be signed up and credit checked to...
Mar 10, 2021 | Business cases
In a world that feels so uncertain in 2021, some would say it would be difficult to determine what the future of retail will look like. At KNOWTHM, we’ve been researching, getting results, and discussing in detail our findings. We know many countries around the world,...
Feb 17, 2021 | Business cases
In our recent study conducted in Belgium in 2020, KNOWTHM found that each additional minute spent waiting beyond 13 minutes, the Net Promoter Score (NPS) decreases by 1.15 points. For shoppers that had a wait time of more than 22 minutes, the NPS score drops to 0 and...
Feb 7, 2021 | Business cases
When working with customer experience, the best way to measure customer loyalty is through NPS: otherwise known as Net Promoter Score. This tool allows you to accurately pinpoint your customer’s likelihood to recommend your business, their loyalty as well as how...
Jan 6, 2021 | Business cases
At peak hours, retailers lose a significant proportion of high-value sales % Walk-ins will have to wait Our European telco clients tell us that 66% of their walk-in customers at peak hours will have to wait before being served – and many of those will leave before...
